Refund&Return Policy

1) Ordering & Payment

Orders are confirmed by email after checkout.
Need to change size/color/address? Contact us before the order ships and we’ll do our best to help.

Processing Time: Usually 1–3 business days (custom/pre-order items may vary).
Transit Time: Varies by destination and shipping method. A tracking number will be provided once shipped.
Duties/Taxes: International orders may incur import duties or taxes, payable by the recipient. Please ensure a valid address and contact number for smooth delivery.

Color: Due to screen/lighting/lot variations, slight color differences are normal in the wig industry. Color charts and basic guidance are available—ask our support team.
Sizing: Most caps are adjustable. Please measure your head (circumference, ear-to-ear, front-to-nape) using our guide before ordering.
Heat: For synthetic fiber, keep tools ≤ 160°C / 320°F. Human hair can be dyed or heat-styled; we recommend professional service for best results.

To protect all customers, we follow a strict but fair hygiene policy:

Eligible: Request within 14 days of delivery; item must be unused, unwashed, unstyled, lace uncut, with original net, tags, and packaging intact.
Not Eligible (including but not limited to):
- Worn items or visible wear/signs of styling products or fragrance
- Cut lace, dyed/heat-styled/trimmed items
- Custom sizes/colors and final-sale/clearance items
- Care consumables (wig caps, combs, adhesives, removers, etc.)
Wrong/Defective Item: If there’s a clear manufacturing defect or we shipped the wrong item, contact us within 48 hours of delivery with unboxing photos/video. We’ll prioritize a replacement or a refund.
Exchanges (color/length/density): Please contact support first for available options. For non-quality reasons, return & reship costs are the buyer’s responsibility.

You may cancel or modify an order before it ships. Once a parcel is released to the carrier, we cannot intercept it. Please watch tracking updates and coordinate with your local carrier for delivery.

We collect only what’s necessary to fulfill your order and improve service. We use reasonable technical and organizational measures to protect your data. See our full Privacy Policy for details.

A small amount of shedding can occur due to hand-tied ventilation and transit static; gentle detangling helps.
Minor variations in density/curl between batches are normal in hand-crafted products and within industry tolerance.
Styling and care tips are general recommendations—always follow the material-specific instructions for your item.